You will receive an order confirmation email, followed by a shipping confirmation email with a tracking link once your order ships. You can track your order through the carrier or in the Shop app. Most orders arrive within 1-3 business days.

If you have not received an order confirmation email or a shipping confirmation email, please contact Customer Service at wecare@groomerschoice.com or 888-364-6242.

Most orders arrive within 1-3 business days with standard shipping from one of our four strategically located warehouses. Orders placed before 2:00 pm CST typically ship the same business day. 

Need your order faster? We offer Next Day Air, 2nd Day Air and 3-Day Select shipping options. Please note that we do not fulfill orders on Saturdays or Sundays, so expedited orders placed over the weekend will be processed the following Monday. 

Shipping times may vary for orders outside the contiguous United States and for drop ship items. 

If you have any questions about a recent order, please contact Customer Service at wecare@groomerschoice.com or 888-364-6242.

Most orders of $99 or more ship free within the contiguous United States when eligible products are included. Some exclusions and additional charges may apply.

Items not eligible for free shipping include, but are not limited to: 

- Equipment such as tables, tubs or other motor freight items

- Drop ship items shipped directly from the manufacturer

We do not currently ship internationally. However, we do ship to Canada and Puerto Rico. For more details on how to order, please contact our National Accounts team at orders@senproco.com. 

Yes! Warehouse pickup is available at all our locations – Sioux Falls, Las Vegas, Philadelphia and Tampa. 

To choose this option, select Warehouse Pickup at checkout after entering your shipping address. You will receive an email notification when your order is ready for pickup.

A drop ship item is a product that ships directly from the manufacturer rather than from one of our Groomer’s Choice warehouses.

While most products are stocked in our Sioux Falls, Las Vegas, Philadelphia or Tampa locations, some items are fulfilled by the manufacturer instead.

Because drop ship items ship separately, they do not qualify for our free or discounted shipping programs. Any applicable shipping charges will be reflected in your order total at checkout.

Drop ship items are clearly identified in the product description.

Current drop ship partners include:

- Double K Industries

- Groomer's Best

- K-9 Dryers / Electric Cleaner Company

- MetroVac

- Sullivan Supply Inc.

If you have other questions about drop ship items, please contact Customer Service at wecare@groomerschoice.com or 888-364-6242.

We’re sorry for the confusion. If UPS shows that your order was refused by the sender, but you did not refuse the delivery, we recommend contacting UPS as soon as possible to clarify the issue.

Please reach out to UPS Customer Service at 1-888-742-5877 and have your tracking number available. Let them know that you did not refuse the delivery and ask them to investigate a possible tracking or delivery error.

If UPS is unable to resolve the issue or return the order to you, please contact our customer service team. We will do our best to work with UPS to locate your package or arrange a replacement if needed. You can email wecare@groomerschoice.com or call 888-364-6242 for assistance.

Express shipping applies to orders placed Monday through Friday during normal business hours (7:00 am to 6:00 pm CST). Orders placed on weekends are processed the next business day, as our offices and warehouses are closed on Saturdays and Sundays.

If you placed an order with express shipping on a Saturday or Sunday, it will begin processing on Monday.

If you were not aware of our weekend hours and would like to request a refund of your express shipping charges, please contact Customer Service at 888-364-6242 or wecare@groomerschoice.com. 

We want to make returns easy. Most items may be returned within 30 days of purchase.

Returned products must be in sellable condition and include all original packaging, boxes and accessories. A 15% restocking fee may apply, and the cost of replacing any missing or damaged items will be deducted from your refund.

To start a return, you will need a Return Merchandise Authorization (RMA) number. You can request an RMA in one of the following ways:

• Submit a return request through your Groomer's Choice online account
• Call 888-364-6242
• Email wecare@groomerschoice.com 

No worries, we can help. If you ordered the wrong item or size, you may request a refund or exchange by following the steps below.

1. Submit a return request - Sign in to your Groomer's Choice online account and submit a return request. You can also contact Customer Service at wecare@groomerschoice.com or 888-364-6242 for assistance. 
2. Receive your RMA - Once your request is reviewed, our customer service team will provide a Return Merchandise Authorization (RMA) number.
3. Return for a refund or exchange - After we receive and inspect the item, we will either issue a refund to your original payment method or ship your exchange.

Please note:

- Customers are responsible for shipping costs.

- Seasonal and other select items may only be exchanged if defective and must be exchanged for the same item.

- Drop-shipped items, as noted on your invoice, must be returned directly to the manufacturer.

- Items returned outside the 30-day return window must be sent directly to the manufacturer and are subject to their return and warranty policies.

Yes. An account is required to place an order on GroomersChoice.com.

Creating an account allows you to easily manage your orders, track shipments, create wish lists and enjoy a faster checkout experience in the future. If you use Shop, you can also log in using your Shop account for even quicker access. Account setup is quick and free.

If you’re having trouble signing in, we recommend resetting your password first.

How to reset your password:

1. Click "Forgot your password?" on the Sign In page.

2. Enter your email address and submit the request.

3. If your account is associated with that email, you will receive a password reset link. This may take a few minutes. Be sure to check your junk or spam folder if you do not see it.

Still not receiving the email? 

You may not have created an account on our current website yet. If you need assistance, please contact Customer Service at 888-364-6242 or wecare@groomerschoice.com. 

We're sorry to see you go, but you're always in control of your preferences.

Email subscriptions: Click the "unsubscribe" link at the bottom of any marketing email (marketing@groomerschoice.com) to stop receiving emails.

Text messages: Reply STOP to +1 (833) 267-2387 to unsubscribe from SMS messages.

We’re proud to offer wholesale pricing across our full product assortment. Whether you’re a pet owner, independent groomer or a franchise, we have account options to fit your needs. See the account types below to find the best fit for you.

1. Independent Accounts: Most groomers and pet owners should register for an Independent Account. This account provides access to wholesale pricing, along with exclusive discounts and offers via email and SMS.
2. National Accounts: